Privacy Policy

Introduction

Fulgor VPN ("we", "our", or "us"), developed and operated by FulgorLabs, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Fulgor VPN mobile application ("App") on iOS and Android devices.

Our core principle is simple: we do not log, monitor, or store your online activity or connection data.

Information We Collect

2.1 Information You Provide

• Email address (for account creation and subscription management)
• Payment information (processed by Apple or Google — we never store full payment details)
• Username or display name, if provided

2.2 Information Collected Automatically

• App version and operating system version
• Device type and model
• Language and region settings
• Anonymous crash reports and diagnostics
• Aggregate bandwidth statistics — not tied to identity

2.3 What We Do NOT Collect

• Your IP address during VPN sessions
• Websites you visit or URLs you access
• Content of your internet traffic
• DNS queries while connected
• Connection timestamps or session durations

How We Use Your Information

• To create and manage your account
• To process and verify your subscription
• To send service-related communications
• To improve app performance and resolve issues
• To respond to customer support requests
• To comply with applicable legal obligations

We do not use your information for advertising, profiling, or selling to third parties.

No-Logs Policy

• No traffic logs — we never record websites or services you access
• No connection logs — we do not record when you connect or disconnect
• No IP logs — session IPs are never stored
• No DNS logs — queries are resolved securely and never retained

Data Sharing & Disclosure

We do not sell, rent, or trade your personal information.

5.1 Service Providers

Trusted vendors (hosting, payments, analytics) process data only as directed and under contractual security obligations.

5.2 Legal Requirements

We may disclose information if required by law. Due to our no-logs architecture, we have no browsing data to disclose.

5.3 Business Transfers

In a merger or acquisition, user data may transfer as a business asset with prior notice to affected users.

Data Retention

• Account data: retained during subscription, deleted within 30 days of closure
• Crash reports: anonymized, retained up to 12 months
• Billing records: up to 7 years per tax regulations

Third-Party SDKs

Apple (iOS)

• StoreKit — in-app purchases
• CrashReporter / MetricKit — diagnostics

See the Apple Privacy Policy.

Google (Android)

• Play Billing Library — purchases
• Firebase Crashlytics — crash reports

See the Google Privacy Policy.

Children's Privacy

Not directed to children under 13 (or 16 in the EEA). Contact privacy@fulgorlabs.com if you believe a child provided data.

Security

• AES-256 encryption at rest
• TLS 1.3 in transit
• WireGuard and/or OpenVPN tunneling
• Regular security audits
• Strict access controls on account data

Your Privacy Rights

• Access — request a copy of your data
• Correction — fix inaccurate data
• Deletion — right to be forgotten
• Portability — machine-readable export
• Objection — object to certain processing

California (CCPA) and EEA/UK (GDPR) residents have additional rights. Contact privacy@fulgorlabs.com — we respond within 30 days.

Cookies & Tracking

The mobile app does not use cookies. This website uses no advertising or cross-site tracking.

International Data Transfers

Data may be processed outside your country with appropriate safeguards such as Standard Contractual Clauses (SCCs).

Contact Us

We respond to privacy inquiries within 5 business days.

Changes to This Policy

Material changes will update the effective date, notify users in-app or by email, and be posted on store listings. Continued use constitutes acceptance.